I got buying hp laptops nearly 5 years ago, I bought 5 of them over the years for myself and my kids. One of the reasons I got buying them was because the service was great. The foremost one I bought the motherboard crapped out a month after the computer was out of warranty (a warranty that had been went by the companionship because of this problem). The second one was for my son, the screen divulged within the foremost year, they repaired it and it lasted virtually another year. The replacement I bought for him the screen exposed afterward 15 months. The lastly hp laptop I bought (and the finally one I will always buy) the hard drive discovered afterwards 11 months. I had to exercise the HP Pavilion DV6-6116NR hp chat mapping to diagnose it because you can’t understand a discussion their foreign phone brook says. They said me they would send me a box to ship it back since it is yet under warranty. That was three days ago, I simply got die the phone with them, they still haven’t eventide bothered to ship the box.